Returns & Refunds

If you are a consumer purchasing from the UK, you have certain statutory rights when purchasing goods online.

Under applicable UK consumer law, you generally have the right to cancel an online purchase within 14 days of receiving the goods, without giving a reason.

If you wish to exercise this right, you must notify SRN Whisky within the applicable cancellation period. You will then normally have a further 14 days to return the goods.

Condition of returned whisky

For a change-of-mind return, the whisky should be returned:

• unopened and unused;
• in its original condition;
• with all original packaging, presentation materials and seals intact; and
• suitably packaged so that it is not damaged during return transportation.

Where goods have been handled or damaged beyond what is reasonably necessary to establish their nature, characteristics and condition, SRN Whisky reserves the right to make an appropriate deduction from any refund to the extent permitted by law.

Opened bottles will not ordinarily be accepted for a change-of-mind return, subject always to any statutory rights that cannot legally be excluded or restricted.

The customer is responsible for the cost of returning an order where the customer has simply changed their mind. SRN Whisky will not pay or reimburse return shipping, postage, insurance or other return transportation costs, except where SRN Whisky is legally required to do so.

Customers are responsible for ensuring that returned bottles are packaged securely and safely. SRN Whisky cannot accept responsibility for bottles that are lost or damaged while being returned by the customer.

Because whisky is an alcohol product, customers should also ensure that their chosen return carrier permits the shipment of alcohol and complies with all applicable laws and carrier requirements.

Once a valid cancellation has been received and the returned goods have been received and inspected, SRN Whisky will process the applicable refund in accordance with UK consumer law.

Where a customer exercises a statutory right to cancel, SRN Whisky will refund the price paid for the goods and, where required by law, the cost of the least expensive standard delivery option originally offered.

If the customer selected a more expensive delivery service, any additional cost above the standard delivery charge will not normally be refundable.

SRN Whisky may withhold the refund until the returned goods have been received or the customer has provided satisfactory evidence that the goods have been returned, whichever occurs earlier.

If your order arrives damaged, defective, faulty or materially different from the product ordered, please contact SRN Whisky as soon as reasonably possible.

Where SRN Whisky is responsible for the problem, we will provide an appropriate remedy in accordance with applicable consumer law.

Where a return is required because the goods were damaged before delivery, faulty, defective or incorrectly supplied, SRN Whisky will bear the reasonable cost of returning the goods, where required by law.

We may request photographs or other reasonable evidence of damage or an incorrect delivery to help us investigate the matter.

For customers purchasing from outside the UK, SRN Whisky accepts returns and refunds only to the extent required by the applicable laws of the country in which the customer receives the goods.

Where local law provides a statutory cancellation or withdrawal right for an online purchase, SRN Whisky will comply with that requirement.

Unless SRN Whisky is legally required to do otherwise:

• the customer is responsible for the cost of returning goods;
• SRN Whisky will not reimburse return postage, shipping, insurance, customs charges, duties or taxes incurred in returning an order;
• returned whisky must be unopened, unused and in its original condition and packaging;
• the customer is responsible for ensuring that the return complies with all applicable customs, alcohol and carrier regulations.

Where goods are defective, damaged before delivery or incorrectly supplied, SRN Whisky will provide the remedy required by the applicable law and will bear return costs where legally required.

For international orders, the customer is responsible for understanding and complying with the laws applicable to importing alcohol into the destination country.

Unless expressly stated otherwise at the time of purchase, the customer is responsible for any applicable:

• import duties;
• customs charges;
• local taxes;
• excise duties;
• clearance charges; and
• other charges imposed by the destination country.

SRN Whisky cannot guarantee that an international shipment will be permitted entry into the destination country.

Where an order is refused, delayed, seized or returned because the customer has failed to comply with applicable import requirements, SRN Whisky may deduct any costs or losses incurred by SRN Whisky to the extent permitted by applicable law.

The limited availability or rarity of a whisky does not remove any statutory consumer rights that apply to the purchase.

However, SRN Whisky does not offer discretionary returns simply because a customer subsequently decides that they no longer want a product outside any statutory cancellation or return period.

To request a return or exercise a statutory cancellation right, please contact:

SRN Whisky
Email: admin@srnwhisky.com

Please provide:

• your name;
• order number;
• date of purchase;
• the product(s) you wish to return; and
• the reason for the return, where applicable.

We will then provide the appropriate return instructions.

Please do not send any bottle back without first contacting SRN Whisky and receiving return instructions.

Nothing in this policy is intended to exclude, restrict or limit any consumer rights that cannot legally be excluded, restricted or limited.

Where the law of the country in which you purchase or receive the goods provides you with rights that are more favourable than those described in this policy, those statutory rights will apply.

If you have any questions regarding a return or refund, please contact SRN Whisky before sending the product back.